Terms & Conditions

Thank you for choosing to book with us. We are a small family-run business and we hope you will enjoy your stay. The following terms and conditions are important and apply to your booking. They form the terms of a legally binding contract between you as the guest and SJD Idrigill Ltd (t/a Frayven Stays) as the property owners. Please read the following conditions carefully and ask for an explanation of any point that may be unclear to you.

Contract: The Contract for a short-term holiday rental will be between the property owners (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you”, “your”, “guests”, “the hirer”) under the following booking conditions. Scottish law will govern the Contract. The Contract will be subject to these booking conditions and must be complied with. The person whose name is on the booking form (referred to as the “Responsible Person”) agrees to take full responsibility for ensuring that all the following Terms and Conditions are adhered to by all members of the party. The Responsible Person must personally stay at the property throughout the rental period and be at least 18 years of age at the time of booking. The names, addresses and ages of all members of the holiday party must be shared with the owners on request.
The rental period: The rental period runs from 4.00pm on the day of arrival to 11.30am on the day of departure. This is to allow time for us to prepare for the next guests. Entry to the property will be with a key which is retained in a security box onsite. This will be accessible via a security code which will be sent to you prior to arrival.
Reservations and payment of rentals: A non-refundable booking deposit of £100 is payable immediately to secure the booking with the balance to be paid no later than 8 weeks prior to arrival. Bookings made within 8 weeks of holiday date will be paid in full at the time of booking. If no deposit is received within 5 days of booking we will cancel the booking without notification.
Payment: Payment can be accepted by online banking directly to our bank account (bank details will be provided at time of booking), credit/debit card, American Express, Google Pay and Apple Pay.
Confirmation of bookings: Telephone reservations must be confirmed by payment of deposit or full rental charge immediately, whichever is applicable at the time of booking. Reservations are considered confirmed only on receipt of the booking deposit and subject to acceptance of the reservation.
1. Online bookings: When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide on the booking form.
2. Telephone bookings: You will receive an invoice by email to the email address you provide.
3. Credit/debit card payments: For credit/debit card payments, the balance will be taken from the same credit / debit card that was used to pay the deposit. When we receive the balance payment, we will forward your arrival details. Should you wish to pay with an alternative card or payment method, please contact us at least 48 hours before the due date for payment so that we can action this for you. Failure to pay the balance by the due date will be treated as cancellation and no refund will be made.
Cancellation: In the event of cancellation the deposit is non-refundable. If you cancel 60 days or less before arrival or fail to check in, or leave before your due departure date, we reserve the right to retain the full balance paid for the whole of your booking. We will endeavour to re-let your dates to enable refund of the balance paid if we are able to re-let for the same value as the original booking. A lesser value re-let will equal the refund value. If a re-let is unsuccessful all monies paid by you will be forfeit to cover our loss of income. All cancellations must be notified to us by email and received by us before the cancellation charges are confirmed. We strongly recommend that you take out travel insurance which provides for your cancellation cover. THE OWNERS CANNOT BE HELD RESPONSIBLE FOR ANY CANCELLATION CAUSED BY ADVERSE WEATHER CONDITIONS OR THE BREAKDOWN OR CANCELLATION OF ANY FORM OF TRANSPORT INCLUDING ROAD CLOSURES.
Accuracy of Details: The website and booking platform is as accurate as possible but cannot be warranted, nor do the descriptions form any contract. Whilst every effort is made to ensure accuracy of property descriptions and images, the facilities and services may alter. We reserve the right to alter or improve any of the subjects without notice.
Restrictions on rental:
1. Only those persons agreed in the confirmation may occupy the property. If this condition is breached we have the right to terminate the Contract immediately without refund. We reserve the right to terminate the contract where all material facts are not disclosed. The property may not be sublet, nor are unauthorised extensions of stay permitted.
2. The person making the booking accepts liability for the behaviour of ALL party members and for ensuring that the conditions of the Contract are adhered to and for loss or damage to the property and the contents caused during the rental period.
3. We reserve the right to refuse to hand over the property to anyone who, in our opinion, is not suitable to take charge of the property. In any such case all monies paid shall be refunded and the Contract terminated without further liability.
4. We also reserve the right to terminate the Contract at any time and remove any person or persons due to improper use, unreasonable behaviour, damage to property or causing or likely to cause annoyance or offence to neighbours. Any refund will be entirely at the discretion of the owners.
Noise and nuisance: Please consider our neighbours. You must not cause a nuisance or disturbance to neighbouring property or behave in an unreasonable way. The playing of music or making any noise which is clearly audible in nearby property is not permitted after 11pm. If we consider that guests are in breach of this policy, then we reserve the right to ask you to leave immediately. You will not be entitled to a refund for the balance of your stay.
Maximum occupancy: The maximum occupancy 2 (two) adults. This must not be exceeded and additional overnight guests must not be accommodated on our property under any circumstances. Children, infants and babies cannot be accommodated. Breach of this policy will render you liable for further charges, calculated on a pro-rata basis. Alternatively, we reserve the right to ask you to leave immediately. Should you arrive with guests that do not meet these criteria we reserve the right to refuse use of the property.
Right of Entry: We shall be allowed reasonable right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
Occupancy: Occupancy shall be from 4.00 pm on the day of arrival to 11.30 am on the day of departure – unless special arrangements have been confirmed by us. We need this time to ensure that the property is ready for your arrival after the previous guests. Late departure may incur a £30 penalty. The property is let for the purposes of a holiday let to which paragraph 6 of schedule 1 of the Private Housing (Tenancies) (Scotland) Act 2016 applies. The Contract confers the right to occupy the property for the agreed period only. You undertake to use the property solely for its purpose as self-catering property and to accept the owner’s right to refuse access to the property to any person, whether the Responsible Person or a guest of the Responsible Person, deemed unsuitable.
Terms of Use: On departure, you are requested to leave the property in a clean and tidy condition. This includes washing up, placing rubbish in bin liners and putting in outside bins, ensuring cooker and ovens are clean and free from grease. We reserve the right to make a charge of £50 for extra cleaning if the property is not left in a satisfactory condition.
Security Deposit: The hirer will keep the property and all furniture, equipment and fittings in or on the property in a like state of repair and cleanliness as at the commencement of the rental period and will make good any damage, breakage or loss that may occur during the rental period. Any breakages or damage should be notified to us immediately to give us time to arrange necesary repairs or replacements. If excessive cleaning or replacement of breakages or repairs for any damage is required, at the discretion of the owners, then these additional costs will be levied against the hirer. Bookings may attract a security deposit of £200 against which any repair of damage or excessive cleaning costs or replacement of breakages, can be offset. Your card details will be retained at the time of booking and we may pre-authorise your card for £200 for a maximum of five days, commencing prior to your departure. No monies will be taken from your card unless there are extras to be paid for or a breach of any conditions. In the event that the cost of putting right the property owing to damage or negligence by the hirer exceeds the security deposit, then the owners will pursue the hirer for any outstanding amounts.
Holiday/Travel Insurance: We will not be held responsible for the loss or damage to the personal property of guest(s) occupying the property. Personal property, vehicle(s), their accessories and contents are left at your own risk. We will not be responsible for any injury or death. All guests are recommended to ensure they have adequate property and personal accident insurance for their holiday.
Smoking: Smoking is not permitted anywhere inside the property. Please use designated external facilities for extinguishing and discarding of ends.
Candles: Due to the high fire risk, candles are not permitted inside or outside.
BBQs & Cooking:
1. BBQs and open fires of any sort are strictly forbidden anywhere onsite.
2. Deep-oil/fat cooking of any sort is strictly forbidden anywhere onsite.
Pets: We regret that pets are not permitted anywhere onsite.
Vehicle(s): Your vehicle(s) and its accessories and contents are left entirely at your risk. We will not be responsible for any loss or damage from or to any vehicle from any cause whatsoever other than in the case of a negligence of the owners.
Liability: As far as the law allows, the owners shall not be liable to you or your party for loss, damage or injury to you or any of your party or your/their property or vehicle(s) as a consequence of this Contract or the occupancy following thereon. You indemnify the owners against loss, damage or injury sustained to any persons or their property as a result of any breach of these conditions or arising from the fault of you or any member of your party. You are strongly advised to take out appropriate personal insurance for your holiday.
Cancellation by us or “Force Majeure” (circumstances beyond the control of the owner): If, for any reason, the property is not available to you on the dates booked due to events beyond our reasonable control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property, you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of rental costs based on the time remaining of the rental period. This will be the full extent of the liability of the owners. No additional compensation, expenses or costs will be payable.
Adverse Weather and Travel Disruption: No liability can be accepted should adverse weather conditions or other travel disruptions affect or delay your travel plans.
Shortcomings: Every effort is made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the opportunity to resolve it. We value your custom and want you to return. We will always do our best to resolve any problem. We cannot accept liability in relation to any shortcomings or claim of whatever nature if you fail to notify us of any complaint or claim during your stay and write to us within 14 days of the end of your holiday/stay. Most matters are easily and quickly resolved. If we are not given the opportunity to resolve the issue at the time of your visit, we will not consider a request for refund / remediation following your departure.
Exclusion of the Rent Act: The Contract confers the right to occupy the property for the rental period agreed for holiday/short stay purposes only. The terms of the Rent Act (Housing Scotland Act 1988) are excluded.
Privacy Policy: All data is collected and stored in accordance with the General Data Protection Regulation.
General: In the event that any individual term or clause stated in these Terms and Conditions of Let is not permissible by law, the remainder of the agreement shall remain valid.